“Hi, my name is Poyen, and I’ve had more than 2 years experience as a customer service representative at Kalibrr Technology Ventures, Incorporated. What your intentions are working in the customer service industry, or working for them.What skills you can offer as a customer service representative.How your experience has taught you to handle client concerns well.Achievements during the course of your education/previous work. Your educational/professional background is.Here’s what to include when asked this question according to a former BPO HR: The “Tell me about yourself” is the first part of the interview that would lay out those skills. You’re about to enter a customer service job that asks you to talk to different clients on a daily basis, some of which are very challenging, and they’re testing you on how well your communication skills are, and on how well you arrange your thoughts with the level of stress at hand. What they’re really saying is they want to know more about your professional background and how that experience can contribute to their company.Īnother thing to keep in mind is to answer this question comprehensively. Let me tell you now: no, they don’t want to know every detail of your personal background-who your parents are, or your vital statistics. While companies have different approaches to an interview, one of the most common questions that a lot of jobseekers - CSR candidates included - fail to answer well the question: “Tell me about yourself.” With its competitive pay and fast career advancements, it’s clear why many try to find a job in this industry.īut before getting in, you need to get past the interview (and a few assessment tests after that). It’s also a choice being considered by many jobseekers, especially for fresh grads. A job in the customer service industry is one of the most in-demand careers today.
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